Privacy Policy

Last Updated: January 8, 2026

Maple Harbor Lotto Inc. ("Maple Harbor Lotto," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. As a licensed lottery operator in Canada, we adhere to strict standards regarding the collection, use, and disclosure of personal data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial gaming regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mapleharborlotto.com, create an account, or purchase lottery tickets. By accessing our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that is necessary to verify your identity, process ticket purchases, and ensure compliance with Canadian gaming laws. This includes:

1.1. Personal Information Provided by You

When you register for an account, buy tickets, or contact support, we may collect:

  • Identity Data: Full legal name, date of birth (to verify you are 19+), and gender.
  • Contact Data: Residential address (to verify Canadian residency), email address, and telephone number.
  • Financial Data: Payment card details, bank account information for direct deposit of winnings, and transaction history.
  • Verification Documents: Copies of government-issued photo ID (e.g., Driver's License or Passport) required for Know Your Customer (KYC) checks.

1.2. Automated Information Collection

When you access our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type, operating system, and unique device identifiers.
  • Geolocation Data: We are legally required to ensure that you are physically located within an eligible Canadian jurisdiction when purchasing a ticket. We use geolocation technology to verify your location.
  • Usage Data: Pages viewed, time spent on the site, and clickstream data.

2. How We Use Your Information

We use your personal information for legitimate business purposes and to fulfill our legal obligations as a licensed operator:

  • Account Administration: To create and manage your Maple Harbor Lotto account and provide customer support.
  • Transaction Processing: To process ticket purchases, validate entries, and facilitate the payment of prizes.
  • Age & Identity Verification: To strictly enforce the 19+ age requirement and prevent fraud, money laundering, and underage gambling.
  • Winner Notification: To contact you if you win a prize and to publish winner information as required by transparency regulations (e.g., listing the names of major prize winners).
  • Responsible Gaming: To monitor play patterns for signs of problem gambling and to enforce self-exclusion requests.
  • Marketing: To send you newsletters, promotions, and updates about upcoming draws, provided you have opted in. You may opt out at any time.

3. Disclosure of Information

Maple Harbor Lotto does not sell your personal information. However, we may share your data in the following circumstances:

3.1. Service Providers

We share data with trusted third-party vendors who assist us in operating our platform, such as payment processors, identity verification services (e.g., credit bureaus), and geolocation service providers. These third parties are contractually obligated to keep your data secure.

3.2. Regulatory Bodies

As a licensed operator, we are required to report to provincial and federal gaming authorities (e.g., the Alcohol and Gaming Commission of Ontario, FINTRAC). We may disclose your information to comply with audits, investigations, or regulatory reporting requirements.

3.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or search warrant).

4. Data Security and Retention

We implement industry-standard security measures to protect your personal information, including SSL encryption for data in transit and secure firewalls for data at rest. Access to your personal data is restricted to employees and contractors who have a legitimate need to know.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, financial transaction records and lottery ticket history are retained for a minimum period of seven (7) years to comply with tax and gaming laws.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.

  • Essential Cookies: Necessary for the website to function (e.g., keeping you logged in).
  • Analytical Cookies: Help us understand how users interact with our site so we can improve it.
  • Marketing Cookies: Used to deliver relevant advertisements.

You can manage your cookie preferences through your browser settings, but disabling essential cookies may prevent you from purchasing tickets.

6. Responsible Play & Age Verification

Maple Harbor Lotto is strictly for individuals aged 19 and older. We use sophisticated age verification systems. If we discover that a minor has created an account, we will immediately close the account and void all bets. No winnings will be paid to anyone under the age of 19.

7. Your Rights

Subject to applicable laws, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw your consent for marketing communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer:

Email: [email protected]
Mail: Maple Harbor Lotto Inc., Attn: Privacy Officer, 123 Bay Street, Suite 400, Toronto, ON, M5H 2R2, Canada.